Frequently Asked Questions

Are your cleaners covered by Worker's Compensation?

All of our cleaners are covered under WSIB to ensure that you are not held financially responsible if a cleaner gets injured in your home.

Are your cleaners insured and bonded?

All of the staff members at Nook & Cranny are insured and bonded. We maintain liability insurance, workers compensation and are OH&S compliant (occupational health and safety compliant). Our cleaning technicians must provide a current police clearance and they also undergo extensive background checks. This provides you with the peace of mind you deserve when trusting us with your home.

Do I have to sign a contract?

Nook & Cranny does not believe in any contractual obligations for our residential clients. If for whatever reason you need to terminate our services we simply ask that you provide us with 2 weeks’ notice so that we are able to replace your spot with someone on our waiting list.

Do your cleaners bring all the necessary supplies, equipment and products?

Nook & Cranny will bring all supplies and equipment necessary to do our job. Our clients provide the cleaning products they prefer us to use in their environment.

How do I pay for services?

Residential: Payment is made on the day of each service. Some clients find it convenient to leave cheques on the kitchen counter.

Commercial: Payments are once a month, payable by cheque.

What time can I expect the team to arrive at my home?

Our business hours are Monday to Friday 7:30 a.m. to 4:30 p.m., although these hours may be adjusted slightly to meet your individual needs. While it is not always possible to give you an exact time of arrival (due to unforeseen delays) we will do our best to maintain consistency.

What if my cleaning day falls on a holiday?

If your cleaning day falls on a statutory holiday we will contact you in advance and reschedule.

Do I need to do anything before the cleaners arrive?

We ask that you take a couple of minutes the night before to tidy up. This will allow us to devote our time to cleaning your house, providing you with the best service you deserve.

Who will clean my house?

Nook & Cranny believes in teamwork and in most cases, our staffs work in teams of 2 or 3, depending on the level of work involved.

Who has access to my keys?

Only Nook & Cranny team leaders will have access to your keys on the day of your cleaning. All keys are coated using an identification code; the keys are distributed the morning of your scheduled cleaning and returned to the office at the end of each day . Keys are kept in a secure lock key box under management’s supervision.

Who should I contact to have something extra done or if I want to change or cancel a cleaning?

Please call the office to make arrangements. If you wish to cancel or postpone your cleaning we ask that you call us or e-mail us at a minimum 48 hours in advance or a cancellation fee will apply.

What if something gets broken while when cleaning my home?

The team leader will leave you a note, along with the broken item. We ask that you contact us as soon as possible, and together we can determine the next steps.

Can I purchase a Gift certificate?

Know someone that needs a break? Don’t know what to get someone for a special occasion? Give them the perfect gift of time, with a Nook & Cranny gift certificate.